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Frequently Asked Questions

FORHUMANPEOPLES.COM TERMS AND CONDITIONS

 

Q: Can you ship products outside of the US?
A: Yes. We provide shipping to all domestic and international locations with a valid address. 

Q: How much does it cost to ship to my location?
A: All domestic shipping is FREE! Pretty cool, right? International and Canadian shipping is based on the total weight of your order, so go in, add all the items to your cart, and checkout accordingly. The system will estimate a shipping price for you once you get to the end of the process. Customer service has no way of calculating this price, so make sure to go through the steps given above for your shipping costs.

If you are ordering from the UK, please check with your local postal service to see if you will be charged an additional customs fee based on the price of your order. We can not include that charge in the original shipping price, change the value of the merchandise in the customs information, or refund anyone for this charge. We apologize for any inconvenience.

Q: How long will it take for my order to arrive?
A: All orders take three to seven business days to be packed and shipped. From there it can take between 3 to 7 business days for delivery within the continental United States, and up to 60 business days for delivery in other countries. Please note that these times are only estimates, and can vary based on exact location. Check with your local post for a more specific time frame. Also note that the packing and shipping process might take a little longer during and after sales, over certain holidays, around the time of company events, or if your order has to be signed or specially printed.

Q: I just received my tracking number, but the tracking site states that it is invalid. Why isn't it working?
A: It takes some time for all of our tracking numbers to send to the United States Postal Service. Give the network some time to update itself, and your tracking will show progress as soon as the numbers hit the system. Sometimes, it can take up to 48 hours to process, so your patience is appreciated.

Q: I know I have all of my information right, but my card is not being accepted. What can I do?
A: Double check your address and other card information. Sometimes even something as small as a missing period can cause a card to be declined.

If you should continue having trouble, try calling your card company. You can also add funds to a PayPal account and try paying that way.

Q: How do you recommend that I wash my shirt to keep it in the best shape possible? Are loose ends on the seams normal?

A: Yes, loose ends are completely normal on any shirt. We do not recommend cutting them! Try knotting them instead, and any extra string past the knot can be cut off safely.

When washing your shirt, be sure to use the most delicate cycle to avoid any unnecessary damage or discoloration. Turning the shirt inside out before washing will help keep the design in the best shape possible. Be sure to read the tag for other tips and suggestions.

Q: What kind of shirts do you print on? How can I expect my package to arrive?
A: Our designs are printed on American Apparel Tri-Blend Unisex T-Shirts and Female Tanks. We use American Apparel California Fleece Pullover for hoodies.

Posters are not shipped in frames. We roll the posters in protective foam and ship them in sturdy cardboard tubes. All shirts are shipped in a "tamper-proof" bag.

Q: What's the deal with the voice mail service? What is appropriate to leave there, and how will I be responded to?
A: We have set up a voice mail service for existing customers to call when they need assistance. Customer service will listen to your message and respond via email as soon as possible. No return phone calls are made by customer service for any reason. When calling, please leave your order number so that we can look up your purchase and respond accordingly. Without enough information, we will not be able to respond to your message. The voice mail service is not for general questions. If you have questions please send us an email at CustomerService@ForHumanPeoples.com. All voice mails and emails will be responded to in the order in which they are received. Please do not leave a voicemail and send an email for the same inquiry.

Q: Where is my order?
A: If the standard amount of waiting time has come and gone and you feel like your order may have been lost in transit, check with your local postal service to see if they are holding your items. If the postal service produces no results, try waiting a few days and trying again. After the post has confirmed tracking on your package, the situation is in their hands, but it is rare that packages are completely lost. If your package is returned to our facility, we will contact you once we receive it.

For Human Peoples is not responsible for any packages once the tracking number is scanned into the postal system. If for any reason we should receive any packages back from the post, we will contact you with further options once it is processed.

Q: What shipping method do you use?
A: All products are shipped with the United States Postal Service. We can not ship with any other service for any reason.

Q: I made a mistake on my order/ I want to cancel my order. How do I go about doing that?
A: Send a detailed email right away to customer service regarding any changes or cancellations. Be specific! Please include your order number and the email address used to place the order. The sooner the email is sent, the better chance we have of catching it before it is shipped. We are unable to make any changes or cancel orders that have already been marked as shipped or that have already started the shipping process.

Address changes and size changes are accepted, but we are unable to accommodate any change in design, color, or style. Please place a new order if you wish to make such a change.

Q: I received the wrong order/ my order was damaged in transit. How do I go about exchanging it?
A: If you receive something in error, check your order confirmation email to make sure that the correct item was ordered. While we are happy to cover any error on our part, For Human Peoples is not responsible for any orders that are placed incorrectly. All incorrectly placed orders must abide by the exchange policy listed under the terms and conditions page.

If the error has been checked against your confirmation and is still incorrect, send us a detailed email, and we will take care of the situation for you as soon as possible.

If your order was damaged in transit, please email us right away with pictures of the damage.

We can not replace damaged items that were shipped more than 60 days ago.

Q: What is your exchange/return policy? What happens if my order is returned to your office?
A: Undamaged posters and unwashed/unworn shirts can be returned for a partial store credit and must be requested via email within 30 days of the original shipping date. Retired Drawing Board designs can not be returned. Customers are responsible for the return shipping costs. Once we receive the item back and it's deemed okay to resell, you will be refunded in the form of a gift card for the item minus $5 per shirt, tank top, or poster and $8 per hoodie and the original shipping costs(if applicable). Sale items can not be returned for any reason. No cash refunds can be issued for any reason, and shipping costs can not be refunded. 

Exchanges must be requested via email within 30 days of the original shipping date, for a product of equal or lesser value, and currently available for purchase on the site. Retired Drawing Board designs can not be exchanged. If you wish to request an exchange of apparel, only size changes are accepted. We can not change the style, color, or design for any reason. You will be responsible for return shipping costs, the cost of shipping the new item($5 per initial tank; t-shirt and $1 per item after; and poster, $8 per initial hoodie and $1 per item after), and any international shipping fees if applicable), and any fees associated with sending the payment. International exchanges will also include any shipping costs that were included on the original order. As with returns, all exchanges must be for unworn/ unwashed items. We will send out your new item after we receive payment for shipping, and have the original item back in new/ unused condition. You will be contacted via email once we have your original product back in house with details on how to repay for shipping, and you will have seven days to make that payment to us. Sale items can not be exchanged for any reason. If you are exchanging due to an error on our part, send us an email and we will walk you through the process. Prizes are not valid for exchange for any reason.

To insure that your exchange or return will be accepted, please send an email to customer service before sending your package. If we receive a package after the 30 day window with no email correspondence, your request will not be accepted and your package will be refused. We can not accept checks or cash for any reason, so please do not send either or we will have to return your entire package back to you.

If we receive your order back in the mail because it was not able to be delivered for any reason or was not picked up in time from the post, we will email you as soon as it is processed and give you two options. Option 1: You can have your order refunded as per our return policy (see return policy in question above). Option 2: You send us payment for reshipping via PayPal and we send your order again (see exchange policy in question above). All details and shipping prices will be listed in the customer service emails sent to you once the return is processed. Please note that processing returns can take time. We go through all of them as quickly as possible and your patience is appreciated.

For Human Peoples is not responsible for any packages that were returned for failure of delivery (multiple delivery attempts, insufficient address information, refusal, etc.). We are not responsible for the original shipping or return shipping.

Q: Can I place an order for a sale that has already expired or place an order for a discounted product after it has returned to regular price?
A: Unfortunately, we can not accept orders outside of any sale period for any reason or apply a discount after an order has already been placed. Additionally, we can not refund any orders to accommodate sale prices. Sale prices are only for orders placed during the time of the sale, and coupons can only be applied to orders after it is issued. Only one discount code can be applied per order and we can not accept coupons outside of the date specified for use.

Q: What is the best way to keep up with new merchandise, limited time releases, and coupons?
A: Sign up for our FHP VIP email list and you will get exclusive access to all of those things and more! You can sign up for the VIP list here.

Additionally, we announce all sales and new products on our Twitter, Facebook, and Instagram pages, so the best way to keep up with everything FHP is to follow us there.  

Q: I had multiple items in my order, but only got some of them. What happened?
A: Shirts and posters are sent in separate packaging and might be delivered on different days even if they are shipped from our office on the same day. If you feel like part of your order may be missing, send us an email and we will check on it for you.

Q: I sent an email but did not get an immediate response. Is there anyone there? Should I send another one?
A: Due to the high volume of inquiries we receive, a short delay may happen from time to time. We take everyone's inquiries very seriously so please be patient while we work on getting back to everyone. Every email is read and responded to in the order in which they are received. We promise. Sending multiple emails won't get a quicker response.

Q: Can I get in direct contact with a YouTube personality through your customer service?
A: No, we cannot get you in direct contact with any YouTuber due to the privacy policies we have in place for business and safety reasons. 

Q: Can I get a special message on a signed poster/ request additional personalities to sign my poster? Are custom orders available for shirts/hoodies?
A: Due to the high volume of orders we receive, we can not accommodate any special signature requests. Please review the description of the product for information on who signs each poster. All custom options are listed on our site for purchase. Additionally, we can not print any design that is not our own or print on any shirt that is not from our providers.

Q: I have an idea for a shirt or a poster. Where can I submit my work?
A: Send an email to Submissions@ForHumanPeoples.com with attachments of your ideas. If your artwork is chosen, they will email you with more information about what happens from there. Please only submit your artwork once.

If you are submitting an idea for our weekly design challenge, please use the appropriate link in the description at the top of 'The Drawing Board' page(linked on the FHP homepage). Each submission link will close at 9 AM the Wednesday before the episode is published.

All artwork must be submitted in .png, .jpg, or adobe illustrator/ photoshop format. No photographs(artistic photographs are okay, but please no selfies), drawings, or text descriptions will be accepted. All submissions must be owned and created by the person submitting the art. Artwork done by artists other than the person submitting it will not be accepted. Artists may submit more than one design per category.

 


If any questions you had were not answered here, please email CustomerService@ForHumanPeoples.com, and they will do their best to get back to you as soon as possible.

Thanks, Humans!

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