Q: Can you ship products outside of the US?
A: Yes. We provide shipping to all domestic and international locations.
Q: How much does it cost to ship to my location?
A: Shipping costs vary based on the weight of the order, customs, type of shipping selected, and the final delivery address. Standard shipping within the United States is about $4 and $7. Shipping to addresses outside of the United States costs between $6 and $12 for a single shirt or poster. The price increases as you add more to your cart, or upgrade your shipping preferences. You can see the exact cost of shipping after entering your shipping address in PayPal. Combining orders into one transaction can save on total shipping costs and shipping time.
If you are ordering from the UK, please check with your local postal service to see if you will be charged an additional customs fee based on the price of your order. We can not include that charge in the original shipping price, change the value of the merchandise in the customs information, or refund anyone for this charge. We apologize for any inconvenience.
Q: How long will it take for my order to arrive?
A: All orders take three to seven business days to be packed and shipped. From there it can take between 3 to 7 business days for delivery within the continental United States, and 10 to 12 business days for delivery in other countries. The packing and shipping process might take a little longer during sales or holidays.
Q: I know I have all of my information right, but my card is not being accepted. What can I do?
A: All of our payments are processed through PayPal Express Checkout, so you will need to call them and ask why your card is being declined. You do not need a PayPal account to place an order, but having one makes the process easier and quicker.
Q: How do I make an account on ForHumanPeoples.com?
A: In order to make an account, you first must make a purchase. Make your first purchase as a guest, and on the order confirmation page there will be an option to enter a password. If you have already made a purchase but did not make an account, contact us, and we will help you as best as we can.
Accounts can only be made after an order has already been placed.
Q: How can I expect my order to be packaged? Do the posters come framed?
A: Posters are not shipped in frames. We roll the posters in protective foam and ship them in sturdy cardboard tubes. All shirts are shipped in a "tamper-proof" bag.
Q: What kind of shirts do you print on?
A: Our designs are printed on American Apparel Tri-Blend Unisex T-Shirts.
Q: I'm not sure what size t-shirt I should order. Is there a size chart I can reference?
A:This is the size chart for width, and this is the size chart for the length. The width size chart can also be found in the description of each shirt.
Q: When attempting to make a large purchase, an error stating that the shipping method I selected is not available. I thought you shipped everywhere. What's the deal?
A: If the weight of a package exceeds a certain amount and requires a shipping upgrade that we can not provide, it will not allow the order to go through. If this happens, separate your order into multiple purchases and they should go through.
Q: What's the deal with the voice mail service? What is appropriate to leave there, and how will I be responded to?
A: We have set up a voice mail service for existing customers to call when they need assistance. Customer service will listen to your message and respond via email as soon as possible. When calling, please give us as much information on your order as possible. Such as your order number, the email address associated with the order, and name of the recipient. If we do not get enough information we will not be able to respond to your message. The voice mail service is not for general questions. If you have questions please send us an email at firstname.lastname@example.org . All voice mails and emails will be responded to in the order in which they are received.
Q: I keep seeing the term "business day" and I'm not 100% sure what that means. Can you help?
A: A business day is any day that is not considered the weekend (Saturday and Sunday) or a holiday. When we say something will ship in "ten business days", you should expect it to be shipped in two weeks, as there are ten business days in that period.
Q: It’s been quite a while and I still haven’t received my order. What should I do now?
A: If the standard amount of waiting time has come and gone and you feel like your order may have been lost in transit, check with your local postal service to see if they are holding your items. If the postal service produces no results, send us an email and we will look into the issue. While the situation is in the hands of the post once your order has been confirmed as shipped, we can sometimes look up the status of your order to help. International orders can not be tracked outside of the States.
For Human Peoples is not responsible for a package once it has been confirmed delivered to the correct address. If for any reason we should receive it back from the post, we will contact you with further options once it has been processed.
Q: What shipping method do you use?
A: All products are shipped with the United States Postal Service. We currently allow First-Class shipping for both international and domestic orders, and can provide Priority shipping for domestic orders upon request.
Q: I made a mistake on my order. How can I go about changing it?
A: Send a detailed email right away with the changes you would like to make. Please include your order number and the email address used to place the order. The sooner the email is sent, the better chance we have of catching it before it is shipped.
Please note that not all details about an order can be changed, but we will do what we can.
Q: My order was damaged in transit. What do I do?
A: We hate it when that happens… Email us. We will contact the post and work with you to come up with a solution.
Q: I received the wrong order. How can I exchange it for the right one?
A: If you receive something in error, send us an email and we will fix it right away.
Q: What is your exchange/return policy?
A: Unwashed/unworn shirts can be returned for a restocking fee of 15% of the order's subtotal and must be made within 30 days of the original shipping date. Customers are responsible for the return shipping costs. Once we receive the item back and it's deemed okay to resell, you will be refunded for the item minus the original shipping costs and the restocking fee. We cannot accept returns without restocking and shipping reimbursement.
Exchanges must also be made within 30 days of the original shipping date, and be for a product of equal or lesser value. You will be responsible for return shipping costs and the cost of shipping the new item. As with returns, all exchanges must be for unworn/ unwashed items. We will send out your new item after we receive payment for shipping, and have the original item back in new/ unused condition. If you are exchanging due to an error on our part, send us an email and we will walk you through the process.
Q: My package was sent back to your office. What do I do now?
A: If we receive your order back in the mail because it was not able to be delivered or was not picked up in time. We will email you as soon as it is processed and give you two options. Option 1: You can have your order refunded minus the original shipping cost and 15% restocking fee (see question above). Option 2: You send us payment for reshipping via PayPal and we send your order again. All details and shipping prices will be listed in the customer service emails sent to you once the return is processed. Please note that processing returns can take time. We go through all of them as quickly as possible and your patience is appreciated.
For Human Peoples is not responsible for any packages that were returned for failure of delivery (multiple delivery attempts, insufficient address information, or refusal). We are not responsible for the original shipping or return shipping.
Q: Can I place an order for a sale that has already ended?
A: Unfortunately, we can not accept orders outside of any sale period for any reason. Additionally, we can not refund any orders to accommodate sale prices.
Q: What is the best way to keep up with new merchandise, limited time releases, and coupons?
A: Sign up for our FHP VIP email list and you will get exclusive access to all of those things and more! You can sign up for the VIP list here.
Q: I had multiple items in my order, but only got some of them. What happened?
A: Shirts and posters are sent in separate packaging and might be delivered on different days even if they are shipped from our office on the same day. If you feel like part of your order may be missing, send us an email and we will check on it for you.
Q: Can I cancel my order?
A: If your order has not been shipped and the postage has not been printed, your order can be cancelled. If we do not catch your order before being shipped, you will have to return your item, and abide by all return policies.
Q: I sent an email but did not get an immediate response. Is there anyone there? Should I send another one?
A: On rare occurrences a high volume of customer service emails can cause a short delay in responses. We take everyone's inquiries very seriously so please be patient while we work on getting back to everyone. Every email is read and responded to in the order in which they are received. We promise. Sending multiple emails won't get a quicker response.
Q: I placed an order right before or after a sale or coupon was released. Can I apply that discount to my order?
A: Unfortunately, we can not add any discounts to an order that has already been placed. Sale prices are only for orders placed during the time of the sale, and coupons can only be applied to orders after it is issued. Only one discount code can be applied per order. In addition, we can not accept coupons outside of the date specified for use.
Q: Can I get in direct contact with a YouTube personality through your customer service?
A: No, we cannot get you in direct contact with any YouTuber due to the privacy policies we have in place for business and safety reasons.
Q: What is the note/special instructions section for on the payment page? Can I pose a question there?
A: Sometimes our customers leave nice messages or smiley faces there but if you have any serious questions about your order, a note is not the place to leave them. Always email customer service to be sure that your request is not over-looked.
Q: Can I get a special message on a signed poster? Can I request additional personalities to sign my poster?
A: Due to the high volume of orders we receive, we can not accommodate any special signature requests. Please review the description of the product for information on who signs each poster.
Q: I have an idea for a shirt or a poster. Where can I submit my work?
A: Send an email to Submissions@ForHumanPeoples.com with attachments of your ideas. If your artwork is chosen, they will email you with more information about what happens from there. Please only submit your artwork once. All submissions must be owned and created by the person submitting the art. Artwork done by artists other than the person submitting it will not be accepted.
Q: How do I know if something is out of stock?
A: When an item is out of stock, “Sold Out” will appear where the price used to be and the “Add to Cart” icon will disappear. If your order went through successfully, the item was in stock and you will receive your order.