Frequently Asked Questions
Any orders that were placed on or before November 12, 2013 will leave our facility in time for Christmas delivery.
Please note that any orders placed after that are not guaranteed to be out in time for delivery by Christmas.
Q: Can you ship products outside of the US?
A: Yes. We provide shipping to all domestic and international locations with a valid address.
Q: How much does it cost to ship to my location?
A: All shipping is set at a standard price and will increase by $1 as you add a t-shirt, tank, or poster to your cart. Hoodies are $4 per to ship. Domestic orders start at $5 for a single t-shirt, tank, or poster. For a single hoodie shipped domestically, the cost starts at $8. Canadian orders start at $10 for a single t-shirt, tank, or poster. For a single hoodie shipped to Canada, the cost starts at $13. All other international orders start at $15 for a single t-shirt, tank, or poster. For a single hoodie shipped internationally, the cost starts at $18. For example, one tank and one hoodie would cost $9 for domestic shipping($5 for the first shirt and $4 for the hoodie), $14 for Canadian shipping($10 for the first shirt and $4 for the hoodie), and $19 for international shipping($15 for the first shirt and $4 for the hoodie). There are no limits to the amount of items you can have in a single order, so ordering your products together will save you on overall shipping costs.
If you are ordering from the UK, please check with your local postal service to see if you will be charged an additional customs fee based on the price of your order. We can not include that charge in the original shipping price, change the value of the merchandise in the customs information, or refund anyone for this charge. We apologize for any inconvenience.
Q: How long will it take for my order to arrive?
A: All orders take three to seven business days to be packed and shipped. From there it can take between 3 to 7 business days for delivery within the continental United States, and 10 to 12 business days for delivery in other countries. Please note that these times are only estimates, and can vary based on exact location. Check with your local post for a more specific time frame. Also note that the packing and shipping process might take a little longer during and after sales, over certain holidays, around the time of company events, or if your order has to be signed or specially printed.
Any orders that were placed on or before November 12, 2013 will leave our facility in time for Christmas delivery. Please note that any orders placed after that are not guaranteed to be out in time for delivery by Christmas.
Q: I just received my tracking number, but the tracking site states that it is invalid. Why isn't it working?
A: It takes some time for all of our tracking numbers to send to the United States Postal Service. Give the network some time to update itself, and your tracking will show progress as soon as the numbers hit the system. Sometimes, it can take up to 48 hours to process, so your patience is appreciated.
Q: I received an email from For Human Peoples directly after placing my order. What is it for?
A: All orders that are correctly processed will receive an email to the email address used to place the order. This is your order confirmation, and it is very important that you review your confirmation email as soon as you place your order through our website to make sure that no errors were made during the checkout process.
Since every order receives an immediate confirmation email containing address information and the items that will be shipped, For Human Peoples can not be held responsible for address, size, design, or poster errors discovered after shipping.
Q: I know I have all of my information right, but my card is not being accepted. What can I do?
A: Double check your address and other card information. Sometimes even something as small as a missing period can cause a card to be declined.
If you should continue having trouble, try calling your card company, or add funds to a PayPal account and paying that way.
Q: How do I make an account on ForHumanPeoples.com?
A: In order to make an account, you first must make a purchase. Make your first purchase as a guest, and on the order confirmation page there will be an option to enter a password. If you have already made a purchase but did not make an account, send us an email with your order number. We will gladly send you an invite.
Accounts can only be made after an order has already been placed.
Q: How do you recommend that I wash my shirt to keep it in the best shape possible? Are loose ends on the seams normal?
A: Yes, loose ends are completely normal on any shirt. We do not recommend cutting them! Try knotting them instead, and any extra string past the knot can be cut off safely.
When washing your shirt, be sure to use the most delicate cycle to avoid any unnecessary damage or discoloration. Turning the shirt inside out before washing will help keep the design in the best shape possible. Be sure to read the tag for other tips and suggestions.
Q: Will my poster arrive in a frame? How can I expect my order to be packaged?
A: Posters are not shipped in frames. We roll the posters in protective foam and ship them in sturdy cardboard tubes. All shirts are shipped in a "tamper-proof" bag.
Q: What kind of shirts do you print on?
A: Our designs are printed on American Apparel Tri-Blend Unisex T-Shirts and Female Tanks. We use American Apparel California Fleece Pullover for hoodies.
Q: I'm not sure what size t-shirt I should order. Is there a size chart I can reference?
A: This is the size chart for t-shirt width, and this is the size chart for the t-shirt length. The width size chart can also be found in the description of each shirt. Shirts do not shrink more than 5% at most, so we recommend ordering to size.
We currently only offer unisex sizes XS to 2XL t-shirts/ hoodies, and female XS to Large tank tops. Sizes may vary based on what we currently have in stock. All sizes that are available will be listed for purchase on the site.
Q: I have a promo code, but I haven't seen anywhere to apply the discount yet. Did I miss it?
A: There is a box after you have entered all of your shipping information to enter the code. The discount will be applied after you enter the code in the box, and only one code can be used per purchase. If you haven't seen the box, you haven't gone far enough yet.
Q: What's the deal with the voice mail service? What is appropriate to leave there, and how will I be responded to?
A: We have set up a voice mail service for existing customers to call when they need assistance. Customer service will listen to your message and respond via email as soon as possible. No return phone calls are made by customer service for any reason. When calling, please leave your order number so that we can look up your purchase and respond accordingly. Without enough information, we will not be able to respond to your message. The voice mail service is not for general questions. If you have questions please send us an email at CustomerService@ForHumanPeoples.com. All voice mails and emails will be responded to in the order in which they are received. Please do not leave a voicemail and send an email for the same inquiry.
Q: I keep seeing the term "business day" and I'm not 100% sure what that means. Can you help?
A: A business day is any day that is not considered the weekend (Saturday and Sunday) or a holiday. When we say something will ship in "ten business days", you should expect it to be shipped in two weeks, as there are ten business days in that period.
Q: It’s been quite a while and I still haven’t received my order. What should I do now?
A: If the standard amount of waiting time has come and gone and you feel like your order may have been lost in transit, check with your local postal service to see if they are holding your items. If the postal service produces no results, try waiting a few days and trying again. After the post has confirmed tracking on your package, the situation is in their hands, but it is rare that packages are completely lost. If your package is returned to our facility, we will contact you once we receive it.
For Human Peoples is not responsible for any packages once the tracking number is scanned into the postal system. If for any reason we should receive any packages back from the post, we will contact you with further options once it is processed.
Q: What shipping method do you use?
A: All products are shipped with the United States Postal Service. We can not ship with any other service for any reason.
Q: I made a mistake on my order. How can I go about changing it?
A: Send a detailed email right away with the changes you would like to make. Please include your order number and the email address used to place the order. The sooner the email is sent, the better chance we have of catching it before it is shipped. We are unable to make any changes to orders that have already been marked as shipped or that have already started the shipping process.
Address changes and size changes are accepted, but we are unable to accommodate any change in design, color, or style. Please place a new order if you wish to make such a change.
Q: My order was damaged in transit. What do I do?
A: We hate it when that happens… Email us. We will contact the post and work with you to come up with a solution.
Q: I received the wrong order. How can I exchange it for the right one?
A: If you receive something in error, check your order confirmation email to make sure that the correct item was ordered. While we are happy to cover any error on our part, For Human Peoples is not responsible for any orders that are placed incorrectly. Since a confirmation email is sent immediately after your order is placed, all incorrectly placed orders must abide by the exchange policy listed under the terms and conditions page.
If the error has been checked against your confirmation and is still incorrect, send us a detailed email, and we will take care of the situation for you as soon as possible.
Q: What is your exchange/return policy?
A: Undamaged posters and unwashed/unworn shirts can be returned for a restocking fee of 15% of the order's subtotal and must be requested via email within 30 days of the original shipping date. Customers are responsible for the return shipping costs. Once we receive the item back and it's deemed okay to resell, you will be refunded for the item minus the original shipping costs and the restocking fee. Sale items can not be returned for any reason. We cannot accept returns without restocking and shipping reimbursement.
Exchanges must also be requested via email within 30 days of the original shipping date, for a product of equal or lesser value, and currently available for purchase on the site. If you wish to request an exchange of apparel, only size changes are accepted. We can not change the style, color, or design for any reason. You will be responsible for return shipping costs, the cost of shipping the new item, and any fees associated with sending the payment. No restocking fee is required for exchanges. As with returns, all exchanges must be for unworn/ unwashed items. We will send out your new item after we receive payment for shipping, and have the original item back in new/ unused condition. You will be contacted via email once we have your original product back in house with details on how to repay for shipping. Sale items can not be exchanged for any reason. If you are exchanging due to an error on our part, send us an email and we will walk you through the process. Prizes are not valid for exchange for any reason.
To insure that your exchange or return will be accepted, please send an email to customer service before sending your package. If we receive a package after the 30 day window with no email correspondence, your request will not be accepted and your package will be refused. We can not accept checks for any reason, so please do not send them or we will have to return your entire package back to you.
Q: My package was sent back to your office. What do I do now?
A: If we receive your order back in the mail because it was not able to be delivered for any reason or was not picked up in time from the post, we will email you as soon as it is processed and give you two options. Option 1: You can have your order refunded minus the original shipping cost and 15% restocking fee (see question above). Option 2: You send us payment for reshipping via PayPal and we send your order again. All details and shipping prices will be listed in the customer service emails sent to you once the return is processed. Please note that processing returns can take time. We go through all of them as quickly as possible and your patience is appreciated.
For Human Peoples is not responsible for any packages that were returned for failure of delivery (multiple delivery attempts, insufficient address information, refusal, etc.). We are not responsible for the original shipping or return shipping.
Q: Can I place an order for a sale that has already ended?
A: Unfortunately, we can not accept orders outside of any sale period for any reason. Additionally, we can not refund any orders to accommodate sale prices.
Q: I placed an order right before or after a sale or coupon was released. Can I apply that discount to my order?
A: Unfortunately, we can not add any discounts to an order that has already been placed. Sale prices are only for orders placed during the time of the sale, and coupons can only be applied to orders after it is issued. Only one discount code can be applied per order. In addition, we can not accept coupons outside of the date specified for use.
Q: What is the best way to keep up with new merchandise, limited time releases, and coupons?
A: Sign up for our FHP VIP email list and you will get exclusive access to all of those things and more! You can sign up for the VIP list here.
Q: I had multiple items in my order, but only got some of them. What happened?
A: Shirts and posters are sent in separate packaging and might be delivered on different days even if they are shipped from our office on the same day. If you feel like part of your order may be missing, send us an email and we will check on it for you.
Q: Can I cancel my order?
A: Please send an email to customer service within 24 hours of placing your original order, and if your order has not started the printing/ shipping process, we can cancel it for you. If we do not receive an email within the 24 hour window, you will have to return your order as per our company policy.
Q: I sent an email but did not get an immediate response. Is there anyone there? Should I send another one?
A: On rare occurrences a high volume of customer service emails can cause a short delay in responses. We take everyone's inquiries very seriously so please be patient while we work on getting back to everyone. Every email is read and responded to in the order in which they are received. We promise. Sending multiple emails won't get a quicker response.
Q: Can I get in direct contact with a YouTube personality through your customer service?
A: No, we cannot get you in direct contact with any YouTuber due to the privacy policies we have in place for business and safety reasons.
Q: What is the note/special instructions section for on the payment page? Can I pose a question there?
A: Sometimes our customers leave nice messages or smiley faces there but if you have any serious questions about your order, a note is not the place to leave them. Always email customer service to be sure that your request is not over-looked.
Q: Are customs orders available for shirt/ hoodies?
A: All customization options for shirts are listed on our site for purchase. We can not accommodate any requests to alter designs, placement, or style outside of the available options. Additionally, we can not print any design that is not our own or print on any shirt that is not from our providers.
Q: Can I get a special message on a signed poster? Can I request additional personalities to sign my poster?
A: Due to the high volume of orders we receive, we can not accommodate any special signature requests. Please review the description of the product for information on who signs each poster.
Q: I have an idea for a shirt or a poster. Where can I submit my work?
A: Send an email to Submissions@ForHumanPeoples.com with attachments of your ideas. If your artwork is chosen, they will email you with more information about what happens from there. Please only submit your artwork once.
If you are submitting an idea for our weekly design challenge, please use the appropriate link in the description at the top of 'The Drawing Board' page(linked on the FHP homepage). Each submission link will close at 9 AM the Wednesday before the episode is published.
All artwork must be submitted in .png, .jpg, or adobe illustrator/ photoshop format. No photographs(artistic photographs are okay, but please no selfies), drawings, or text descriptions will be accepted. All submissions must be owned and created by the person submitting the art. Artwork done by artists other than the person submitting it will not be accepted. Artists may submit more than one design per category.
Q: How do I know if something is out of stock? When will [INSERT PRODUCT HERE] be back in stock? When is your next sale?
A: When an item is out of stock, “Sold Out” will appear where the price used to be and the “Add to Cart” icon will disappear. If your order went through successfully, the item was in stock and you will receive your order.
If something you wish to buy is out of stock, please sign up for our FHP VIP email list for all the latest merchandise releases, exclusive coupons, upcoming sales, and all news that is FHP. We will email our subscribers every time we bring something back or release something new. If you should decide to ask customer service when a certain design or poster is coming back, they will be happy to tell you the same thing. :)
If any questions you had were not answered here, please email CustomerService@ForHumanPeoples.com, and they will do their best to get back to you as soon as possible.